Support
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Most questions have an answer already written down. If yours does not, write to us and someone on the team reads it.
Read the documentation
Setup guides, the API reference and every widget, written for the person doing the integration.
Open the docsSee it working
Pay through the widget yourself on the demo page, or have us walk your team through the platform.
Write to us
Anything the pages do not answer. It lands in hello@leapa.co, the inbox our team works from.
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Questions we get asked most
Five answers that cover most of what reaches our inbox. Open one and the address bar follows it, so you can send a colleague straight to the answer.
Is creating a Leapa account free?
Yes. A Leapa account is free and there is no monthly fee. We only make money when you do, by taking a commission on each successful payment. Transfers between Leapa accounts and deposits to your own bank account are free.
How long until the money reaches my bank account?
A charged card can take up to five business days to clear into your Leapa available balance. From there you can deposit the full balance whenever you like: a deposit started before 3 PM Central Africa Time is in your bank account the next day.
Which cards can I accept?
Visa and Mastercard, for one-time, recurring and instalment payments. Burundi merchants can also take BurundiPay, the instant payment service run by the central bank.
I don’t have a website. Can I still take payments?
Yes. Build a product page inside Leapa, set your prices and descriptions on it, and share the link wherever you already talk to your customers — WhatsApp, Facebook, Instagram or anywhere else. The money arrives in your Leapa account the same way it would from a website.
What happens when a customer disputes a payment?
We hold back the disputed amount while the dispute runs. If it succeeds, you refund the chargeback amount to the cardholder; there is no extra fee for that, though the fee on the original charge is not returned. If it fails, the held amount is released back to you.
Still have a question?
Tell us what you are trying to do and we will answer the actual question rather than send you a link. Every message lands in one inbox, and a person reads it.
What helps us answer first time
- The email address on your Leapa account
- What you were trying to do, and what happened instead
- The reference of any payment involved
Prefer your own mail client? Write to hello@leapa.co — it is the same inbox this form posts to.